Customer Support Service
Welcome to Customer Support! Our team is here to assist you with any questions or issues related to our products and services. We are committed to providing high-quality service and ensuring your complete satisfaction.
How to Contact Us
WhatsApp:
Our support team is available via WhatsApp chat. Simply send us a message, and we will respond as soon as possible.
WhatsApp chat with a company employee
Email:
Our support team is always ready to answer your questions via email. Please send your inquiries to:
[email protected]
Contact Form:
Link to the Contact Form
Working Hours:
- Monday - Friday: 9:00 AM - 9:00 PM (Indonesia - Bali, GMT/UTC +8)
- Saturday - Sunday: 11:00 AM - 16:00 PM (Indonesia - Bali, GMT/UTC +8)
Frequently Asked Questions (FAQ):
We have compiled answers to the most common customer questions. If you encounter any issues, we recommend checking this section first.
Link to FAQ
Return Policy:
We value your trust and strive to ensure your complete satisfaction with our products and services. If you are not satisfied with your purchase, please contact our support team, and we will assist you with a return or refund.
Link to Return Policy
Product Usage Instructions:
Our detailed guides will help you understand how to care for exotic reptile leather products. You will find step-by-step instructions, usage tips, and solutions to common issues.
Link to Instructions
Customer Feedback:
Your opinion matters to us! Please leave a review about your experience with our customer support service. We are constantly working on improvements and appreciate your feedback.
Link to Feedback Form
Thank you for choosing our online store! We look forward to a long-term and mutually beneficial partnership.
Best regards,
The Exotic Python Team!